Cape Town: City backs new business process outsourcing investment into Mitchells Plain. Mayor Geordin Hill-Lewis said that hundreds of new call centre jobs are on the way in the region after the City of Cape Town helped in facilitating a new Business Process Outsourcing Investment in Beacon Valley.
Mayor Lewis paid a visit to the site on February 05, 2026 with Member of the Mayoral Committee for Economic Growth – Alderman James Vos. A major new contact centre investment will bring hundreds of jobs and skills development opportunities for residents in Mitchells Plain and surrounding areas.
The Beacon Valley site will feature both office space and a training facility for new recruits. The investment was facilitated by CapeBPO, the Special Purpose Vehicle of City’s industry.
Mayor Geordin Hill-Lewis stated that it was exciting to see this new investment taking shape at the Beacon Valley site, which will enable hundreds of more jobs for the people of Mitchells Plain and surroundings. This is the second major call centre investment to set up shop in Mitchells Plain during this term, and they are glad to have played an enabling role via the City’s CapeBPO team.
According to him, growing call centre jobs have been one of the city’s proudest successes, with over 100,000 Capetonians now working in this sector. Local call centre jobs have doubled over the last decade, especially benefitting young people from lower-income communities and first-time job-seekers.
He added that, this latest investment is another sign of progress for the industry support and record infrastructure investments, which continue to attract new jobs and businesses to Cape Town.
Call centres are known as the Business Process Outsourcing sector, which contributed R23 billion to Cape Town’s economy in 2024, more than double the sector’s provincial contribution of R11 billion collected ten years ago.
Member of the Mayoral Committee for Economic Growth – Alderman James Vos said that he is extremely pleased that this investment is coming to the heart of Mitchells Plain.
Residents from this area have already demonstrated a strong appetite for opportunities in the business process outsourcing sector. At present, Mitchells Plain is contributing the largest share of Cape Town’s BPO workforce at 16.3%, followed closely by neighbouring Khayelitsha. The sector continues to be a powerful driver of inclusive economic growth in the city, with over 10,000 new jobs created in Cape Town last year.
Vos stated that this is one of the City’s key objectives, which is to strengthen and expand economic hubs across the metro closer to where people live, and investments like this do exactly that. To achieve this, they are working closely with industry operators and the City-funded special purpose vehicle, CapeBPO, to attract more operators to Cape Town.
They are also ensuring more Capetonians who are trained and work-ready to take up these opportunities. This Mitchells Plain development is a strong example of how targeted partnerships can translate into real jobs and economic impact for local communities.
Also, the Beacon Valley contact centre is the second to set up shop in the greater Mitchells Plain region. The first opened in 2022 on Watergate Boulevard.
CEO of CapeBPO – Clayton Williams said that this is an exciting opportunity that represents a significant milestone in the BPO journey for Cape Town, the Western Cape and South Africa as they look to take jobs, to where the workforce lives. They have a broader vision of locating 20,000 seats across the Cape Flats over the next 10 years and this is the catalyst that they need to see this vision come to fruition.
They would like to thank all the stakeholders involved for their unwavering commitment and believe that in partnership with the City of Cape Town and the private sector constituents, they will watch this dream becoming a reality.