Mauritius: The Mauritius Post Ltd launched a new website and official mobile application for their customers on Monday. The launch event for the website, https://www.mauritiuspost.mu/ was hosted at the Mauritius Emerging Technologies Council in Ebène.
The organization has announced that they have also launched a a customer app, ‘Maupost’. These have been announced in line with its vision of continuously improving service delivery to customers and enhancing the operational efficiency of postal services.
The Minister of Information Technology, Communication and Innovation, Darsanand Balgobin; the Chairman of the Mauritius Post Ltd, Ranna Swamber; the Chief Executive Officer of Mauritius Post Ltd, Vijaye Ramchurn; and other personalities were present at the event.
In his address for the occasion, the Minister affirmed that the Mauritius Post Ltd would continue to digitalise its services. The aim of the initiative is to ensure that it remained a vital force connecting Mauritians while creating a smoother and easier experience for the public.
“Efficiency, convenience and innovation are at the heart of the success of the postal services,” he stated.
The Minister thus stressed that it is important for the Mauritius Post Ltd to do away with the traditional method of postal services. He said that they are currently in a fast-paced world with a view to not only enhancing its relevance but capturing a larger share of the e-commerce market. He indicated that the Mauritius Post Ltd processed some 1.2 million parcels yearly with one million for inland shipping and the rest being outbound shipment.
According to Mr Balgobin, the new website together with the app provided an easy-to-use platform that would make it simple for the public to transact with the local postal services from the comfort of their phone. He enumerated the range of activities covered by the app including tracking, in real time, the shipment of packages being processed by the Mauritius Post Ltd; paying for customer charges; and scheduling deliveries, among others.
Moreover, the Minister talked on the investment made by the Mauritius Post Ltd to improve its infrastructure with the opening of new post offices and small parcel posts in malls across the country. In addition, he announced that some five new units, set up to handle parcels over the Republic, would be operational by tomorrow.