 Taxpayer Satisfaction Survey (TSS) draw was organised yesterday){kind=link}
Mauritius: The 7th edition of the Mauritius Revenue Authority’s (MRA) Taxpayer Satisfaction Survey (TSS) draw was organised yesterday morning at the MRA Head Office in Port Louis.
Effected under the supervision of two representatives from the Gambling Regulatory Authority, the draw unveiled the names of the three winners.
They are: Shah Muhammad Jaleel Kurreembukus, who won the first prize of Rs 25,000; Jayecoomar Dooky, who bagged the second prize of Rs 15,000; and Dhinesh Cahoolessur, who obtained the third prize of 10,000.
The Director-General of the MRA, Sudhamo Lal; the Assistant Director Taxpayer Education and Communication Department of the MRA, Amick Teeluckdharry; MRA Board Members; and other personalities attended the event.
In his address, Lal stressed the significance of the TSS in gauging taxpayers’ preferences when interacting with the MRA and the rationale behind it. This, he affirmed, is crucial in improving and adapting the service delivery as well as education and communication strategies of the MRA to meet the expectations of taxpayers accordingly.
The TSS, he highlighted, also serves as an empowering platform, enabling taxpayers to express their opinions on areas in need of improvement.
Outlining the key findings, the Director-General stated that 93% of respondents believed that the MRA administers the tax system fairly and impartially. He furthermore shared that 82% and 90% of taxpayers were satisfied with the MRA efforts in combating drug trafficking and detecting tax evaders, respectively.
According to him, 94% of the responses demonstrated that the trust bestowed upon the MRA has increased since 2022.
The TSS has generated over 32,000 comments and suggestions from taxpayers. These proposals, Lal asserted, will be scrutinised and incorporated into the service delivery strategies to serve stakeholders better and enhance the efficiency, effectiveness and performance of the MRA.
In this vein, he recalled that considering the feedback of the TSS 2022, the MRA promptly implemented a ChatBot, named ‘Myra‘, to assist taxpayers with Individual Income Tax Returns while also decreasing the reliance on traditional channels such as phone calls or in-person visits.
It is recalled that the online TSS aims at appraising taxpayers’ satisfaction with regard to the services provided by the MRA and obtaining their feedback during the Income Tax e-filing exercise.