Cape Town: The customers and motorists of the city are encouraged to make use of online options to pay accounts and to renew their vehicle licence discs. If they have received a renewal SMS, motorists are urged to finalise the renewal sooner rather than later as November and December, which are the busiest months of the year.
The Customer Interaction Centres experience a significant increase in visitors around this time of year as customers take the opportunity to renew licence discs and attend to other errands ahead of the end-of-year holiday period.
City of Cape Town aims to reduce the hassle:
- Register for e-Services
- Renew licences online
- Pay accounts via online payment options
- Book an appointment via the City’s website to reduce waiting times in the Customer Interaction Centres
- Make use of the City’s first drive-through vehicle disc renewal facility in Brackenfell
- Phone ahead to confirm what documents are required for a particular transaction
Considering this, Member of the Mayoral Committee for Finance – Councillor Siseko Mbandezi said that the City of Cape Town has introduced a drive-through renewal facility in Brackenfell two months ago. This unique service allows motorists to renew their licence from the comfort of their cars.
Mbandezi encouraged the motorists to renew their licences, avoid the rush and try one of the new offerings by the city. In next few months, they will explore additional drive-through facilities and other innovations to make Cape Town the leading licensing and renewal agent.
The account services are also available online via e-Services and payments can be made online. Account payments are vital to keep service delivery going and they thanked each customer and ratepayer for their payments, especially amid the competing demands of the approaching festive season. Residents who are going away, please ensure that their accounts are up to date so that they can meet the service needs of the city.
According to Councillor Siseko, it is simple and efficient to renew a vehicle licence disc using the process and if people have received an SMS all they need to do is to show the SMS to the customer agent. The message contains a link to the online booking system as well.
Motorists can even book an appointment and receive a reference number within a minute on the City’s website. The reference number ensures motorists are assisted at a dedicated counter, reducing the time spent queuing.