South Africa: Cape Town International Airport (CTIA) has been honoured with the Airport Experience Award. Airports Company South Africa (ACSA) announced this at the Airport Honours Award ceremony.
Reportedly, the award ceremony was observed on November 13, 2024, during the International Airports Summit which was held in Amsterdam.
The Airport Experience Award recognizes the airports that are mainly focusing on creating a positive and supportive environment, especially for their employees.
However, the award celebrates the airports that provide their staff with outstanding facilities, as well as considerable growth opportunities and advanced recognition programmes.
Moreover, these advantages foster a ‘culture of excellence’.
Notably, these initiatives by the Cape Town International Airport (CTIA), has created a remarkable work culture with quality passenger experience, and showcase the airport as an ‘embodiment’ of South African warm hospitality.
Considering this achievement, the Regional General Manager of Cluster-2 at ACSA – Mark Maclean said that this award represents the core belief that a memorable passenger experience is driven by the people who work passionately and being loyal to make each traveller feel welcomed.
Maclean added further to his statement and said that they desire and are creating a kind of airport experience that truly reflects a customer centric culture and is completely for their welfare.
“I am very proud of our team’s continued dedication and of ACSA’s role in setting a benchmark in the global aviation industry,” expressed Mark Maclean.
Furthermore, the accolades and appreciations come as ACSA has continuously invested in amenities and initiatives that contribute to a positive and healthy environment for staff and travellers, too.
Although, this includes dedicated employee facilities, along with comprehensive staff development programmes and also a reward system which recognises exceptional performance.
International Airport Summit 2024 – Amsterdam
The International Airport Summit 2024 was a premier event that took place in Amsterdam on November 13 – 14, 2024. It brought together a powerful network of airport executives, decision-makers and industry thought leaders.
The Summit provided access to the peers and industry suppliers at the event. The attendees there had their own meeting app which allowed them to network with the officials and organisers, even before arriving at the event.
It welcomed commercial partners and exhibitors who showcased some of the industry’s most advanced solutions. A demo was set up in the meeting to explain their unique challenges and talk to the experts who can begin to tackle some of their challenges.