Botswana: The Honourable Minister of Lands and Water Affairs, Dr Kefentse Mzwinila, has called on the ministry leadership to introspect on what the Ministry needs to do as a collective to deliver quality service to Batswana.
Officiating at a three-day Ministry leadership Retreat in Lobatse this morning, the Hon. Minister noted that there’s a need to focus on the right resources, which are the employees. “We cannot be talking transformation while our critical resources do not have the requisite skills and capabilities to deliver on the mandate of the ministry.”
There is also the need to inculcate the right attitude into the workforce to embrace mindset change and service delivery to our customers as our way of life or culture.
Dr Mzwinila appealed to management to be exemplary and set the tone on smart work ethic for junior officers to copy good governance. He says employee motivation, performance and addressing customer complaints and other shortcomings that hinder productivity are critical and must be collectively addressed.
“We have a collective responsibility as the leadership to deliver the right services, be it in the water sector or land. Batswana have bestowed so much trust on us to give them the best services, and it is incumbent upon us to return that trust by delivering nothing but good services that will transform their lives”, he said.
He implored all to ensure high level customer service and have personal respect for our clients to be happy with what the Ministry is doing.
The Hon. Minister appreciated and applauded all the departments that have performed well and urged them to continue with the good work to exceed expectations. “Let us remain steadfast in our obligation of managing land and water resources for socio-economic development. Collectively, let us strive for excellence in what we do and do that with compassion,” says the Minister.
