Cape Town: The Legal Services Department of the City of Cape Town will host a Public PAIA Awareness Campaign at the Cape Town Civic Centre on Wednesday, February 25, 2026. It will raise awareness about the Promotion of Access to Information Act (PAIA). It also provides everyone with the statutory right of access to information held by the State.
Reportedly, the Access to Information Unit will be assist attendees with any queries they may have from 08:30 a.m. to 02:30 p.m. as visitors are welcomed to visit at any time during this slot at CTCC, concourse level, 12 Hertzog Boulevard.
The City of Cape Town’s Access to Information Unit has a dedicated walk-in public office, namely the Access to City Records Office in the Cape Town Civic Centre. Here the unit assists the public with the PAIA process. This includes guidance on completing and submitting PAIA forms, liaising with the relevant City line departments for the provision of records, as well as decisions on outcomes of PAIA applications.
Furthermore, an online service to submit requests, and more information is also available on the City’s website.
The campaign intends to raise awareness of the Promotion of Access to Information Act-2 of 2000 and to inform members of the public of their rights in terms of the Act. This initiative forms part of the City’s efforts to engage residents about the PAIA process and to create awareness that any person can apply to the City for access to information.
PAIA gives effect to Section-32 of the Constitution, which confirms the public’s right of access to information held by the State, with the exception of records held by the Cabinet, Courts and by members of Parliament and Provincial Legislatures.
Therefore, the information in the City’s possession is subject to PAIA. The act provides voluntary and mandatory mechanisms or procedures to enable people to obtain information swiftly, for free, and effortlessly.