America: About 55,000 employees of professional services firm Ernst & Young in the United States were surprised Tuesday that the wages they received on Friday had disappeared from their bank accounts after an error by the payroll provider of the accounting firm ADB.
The rare mistake also highlights large companies’ dependence on technology and the impact on customers and employees when systems fail.
This comes at a time when Ernst & Young is studying a historical chapter for the accounting audit and consulting departments, which will enable it to win more technical consulting business by avoiding conflicts of interest between the two lines of business.
Ernst & Young said ADP had reversed a payroll error on July 15 that affected its US employees, adding that it was working urgently to fix the error, which affected all of its roughly 55,000 US employees.
Employees who have already transferred money from their accounts or used it to pay bills risk being listed as overdraft clients as a result of the mistake of ADP, one of the world’s largest online payroll management and human resources software companies.
Ernst & Young undertakes to cover late fees, fines or other fees that employees may incur as a result of this error.