Cape Town: The electricity teams of the City of Cape Town have worked through and attended over 6000 service requests, during the extraordinary storm that hit Cape Town since May 11, 2026. A total of over 10,800 service requests were received in areas across the city affected by storm damage to electrical infrastructure.
Reportedly, with most of the heavy winds and rains now behind the town, the teams remain on the ground attending to outages and carrying out critical electricity repairs. This mainly includes aerial overhead line repair work which had to be paused due to the high wind speeds.
Please note that high call volumes combined with the extent of the damage, mean that restoration times are longer in certain areas. In many cases, repairs require complete replacement of damaged infrastructure, rather than simply switching the power back on. They apologised for the inconvenience and thanked the customers for their patience and understanding during this challenging time.
Member of the Mayoral Committee for Energy – Alderman Xanthea Limberg visited several communities where repair teams have been working tirelessly to restore electricity and repair severely damaged infrastructure.
Limberg added that the City of Cape Town thanked the residents for their patience and support as the teams work to restore electricity supply where required. Their efforts continue, and per the reports City teams have fixed 6221 storm related electricity faults out of 10,878 service requests across all areas. The teams remain on the ground and are continuing to work across all areas to attend all remaining requests.
All available technical teams have been dispatched and are working flat out to address faults, restore damaged infrastructure, and safely reconnect supply wherever possible. This proactive mobilisation of resources, which includes the suspension of most planned maintenance work, ensures that the attention is fixed on repairing storm-related infrastructure damage and restoring electricity supply as quickly as technically possible.
In some areas, the scale of damage and the complexity of repairs have affected restoration times, which vary across affected areas. The Energy team has assured all residents that teams are on site across the City and will resolve all outstanding service requests. They appealed for patience while the work continues.
Notably, several areas have already been restored, and the teams are attending to the remaining outstanding requests as a matter of urgency. They urged members of the public not to log multiple service requests for the same issue, as this creates duplication, increases administrative lead times, and further delays the response.